Terms & Conditions – Betsio Casino
This page sets out the key terms and conditions that apply when you use Betsio Casino. The operator publishes its own complete rulebook on its platform; what follows here is an independent summary of the main points a player should know before registering or depositing.
Operator and Licensing
The service is run by TESSERA LIMITED S.R.L., a company registered in Costa Rica under number 3-102-913501. The registered address is San Jose, Mata Redonda, South Sabana, Las Vegas Neighborhood, Blue Building Diagonal To La Salle Highschool, Costa Rica.
Betsio holds a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, with licence number ALSI-202410047-FI2. Payment processing is handled by Xyrona Limited, a duly authorised payment agent registered in Cyprus (HE 470071) at Grigoriou Xenopoulou, 4B, Agia Paraskevi, Germasogeira, 4049, Limassol, Cyprus.
Eligibility and Restricted Territories
Players must be at least 18 years old to register an account. The platform does not accept customers from Angola, Barbados, Belgium, Burkina Faso, Central African Republic, Comoros Islands, Costa Rica, Cuba, Curaçao, Cyprus, Democratic Republic of the Congo, Dutch West Indies, Eritrea, Ethiopia, Haiti, Iran, Iraq, Israel, Jamaica, Jersey, Lebanon, Liberia, Libya, Mali, Myanmar, Nicaragua, North Korea, Pakistan, Panama, Republic of the Congo, Russia, Rwanda, Saba, Sierra Leone, Somalia, South Sudan, Statia, St. Maarten, Sudan, Syria, Uganda, Ukraine, the United States of America, Yemen or Zimbabwe.
Account Registration and Verification
The operator allows registration through its website. Specific step-by-step instructions are not published in the public domain. Once an account is opened, the operator may request identity verification before processing payouts. Documents must be in Latin or Cyrillic script; where this is not possible, video verification showing the documents may be required instead.
Players must provide requested documents within 30 days, or the account will be restricted or deactivated. For refund requests, both sides of an ID and a proof of address—either a paper document posted within the last 90 days or an original PDF of a utility bill or bank statement—are required.
Deposits and Currencies at Betsio Casino
The platform accepts EUR, USD, AUD, CAD, NZD, NOK, JPY, BRL, ZAR, INR, PHP, MXN, TRY, GBP, CHF, PLN, BTC, BCH, LTC, DOG, XRP, ETH, USDT, ADA, BNB, TRX, USDC and SOL. Deposits made using Apple Pay, Google Pay, Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity or Flexepin have a minimum of 20 EUR and a maximum of 2,000 EUR per transaction, with instant processing and no fee.
Cryptocurrency deposits have different minimums: BTC requires 0.00025, BCH 0.04, ETH 0.005, USDT 20, ADA 20, LTC 0.2, DOGE 55, XRP 10, BNB 0.03, TRX 100, USDC 20 and SOL 0.05. All crypto deposits are instant and carry no fee.
All deposits must be wagered three times before a withdrawal can be made. If this requirement is not met, the operator reserves the right to charge transaction processing costs.
Withdrawals and Limits
Withdrawal methods include Visa, Mastercard, Skrill, Neteller, Paysafecard, MuchBetter, MiFinity and bank transfer for fiat currencies. The minimum fiat withdrawal is 30 EUR and the maximum ranges from 2,000 EUR for e-wallets to 5,000 EUR for bank transfers. Most methods are processed instantly with no fee; bank transfers take 1–3 banking days and may attract intermediary charges up to 16 EUR. Bank transfers are not available for USD payouts.
Cryptocurrency withdrawals range from a minimum of 0.0003 BTC to a maximum of 0.4 BTC. Other coins have similar ranges: BCH (0.06 to 90), ETH (0.01 to 6), USDT (30 to 10,000), ADA (30 to 8,500), LTC (0.3 to 150), DOGE (80 to 100,000), XRP (14 to 16,000), BNB (0.05 to 17), TRX (160 to 8,500), USDC (30 to 5,000) and SOL (0.1 to 50). All crypto withdrawals are processed instantly with no fee.
The operator sets account withdrawal limits based on total deposit history. Players with total deposits between 0 and 1,000 EUR may withdraw 1,000 EUR per day, 2,500 EUR per week and 10,000 EUR per month. Deposits between 1,000 and 10,000 EUR raise the limits to 2,000 EUR per day, 5,000 EUR per week and 20,000 EUR per month. Players who have deposited over 10,000 EUR in total may withdraw 3,000 EUR per day, 10,000 EUR per week and 30,000 EUR per month.
The maximum payout per gaming session is 100,000 EUR. Winnings above 30,000 EUR may be divided into monthly instalments of a maximum of 30,000 EUR until paid in full. Progressive jackpot wins are paid in full without instalments.
Bonuses and Promotional Terms at Betsio
The platform offers deposit bonuses, free spins, cashback and tournament prizes. General rules apply to all bonuses unless otherwise stated. The maximum bet while wagering is 5 EUR. Slots contribute 100 per cent to wagering requirements, whilst table games, live casino games and lotteries contribute 5 per cent.
Maximum winnings from deposit bonuses are capped at five times the deposit amount, up to 5,000 EUR. Winnings from deposit free spins carry the same five-times multiplier, but the ceiling drops to 1,000 EUR. Cashback, tournaments and local jackpots are capped at 5,000 EUR. Loyalty free spins winnings may not exceed 1,000 EUR. Sign-up no-deposit bonuses are capped at 20 EUR.
Progressive jackpots and Amusnet slots are restricted whilst an active bonus is in play. The operator defines bonus abuse mathematically: a player is deemed to abuse bonuses if bonus funds represent 70 per cent or more of total deposits across five to nine deposits, or 50 per cent or more across ten or more deposits.
Dormant Account Fee
An account that remains inactive for 180 consecutive days is classified as dormant. The operator charges a fee of 10 USD per month from the account balance until activity resumes or the balance is depleted.
Responsible Gambling
Betsio Casino requires all players to be 18 years of age or older (18+). The operator provides self-exclusion options for periods of 24 hours, 7 days, 30 days, 6 months and 1 year. Players may also request exclusion for between 6 months and 5 years by contacting support. Revoking a permanent self-exclusion requires a written request and includes a 7-day cooling-off period before the account is reactivated.
The operator recommends setting deposit and time limits. Gambling should remain a form of entertainment, not a financial strategy or a source of income.
If you need support, contact GamCare at https://www.gamcare.org.uk or call the National Gambling Helpline on 0808 8020 133 (free, 24/7). BeGambleAware (https://www.begambleaware.org) also provides free, confidential help. GamStop (https://www.gamstop.co.uk) is a free national self-exclusion scheme. For residential and online treatment, Gordon Moody is available at https://www.gordonmoody.org.uk.
Blocking software such as Gamban (https://gamban.com) and BetBlocker (https://betblocker.org) can help manage access across devices. If you share a device with a minor, consider parental-control software such as Net Nanny or Qustodio.
Dispute Resolution and Contact
For questions regarding the terms or any aspect of your account, the operator's support team is available 24/7 via live chat or by email at [email protected]. This portal does not process payments, does not have access to player data and cannot intervene in account matters; all such queries must be directed to the operator.
This page is provided for information and marketing purposes only. We are not a casino operator, a bookmaker or an organiser of gambling. Access to this content is restricted to persons aged 18 and over (18+). We encourage you to gamble responsibly – for free, confidential support visit BeGambleAware.org.
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